Customer Care

Customer Care

Every order is prepared with care and dispatched from Great Britain.

Below you’ll find information on shipping, returns, payments and how to reach us. If your question is not answered here, we're happy to help.

Shipping

Standard shipping is complimentary on all orders within Great Britain.

At present, we deliver to England, Scotland and Wales only. We are working towards opening delivery to further destinations and will share an update as soon as this becomes available.

Processing

Orders are thoughtfully prepared and dispatched within 2 working days, Monday to Friday, excluding UK public bank holidays.

Orders placed over the weekend or on a bank holiday will begin processing the next working day.

Delivery

Orders are sent via Royal Mail Tracked 48, which typically arrives within 2 to 3 working days of dispatch. As with any courier service, this is an estimate rather than a guarantee and the delivery window begins once your order has left us.

Tracking

You’ll receive tracking details by email as soon as your order is on its way. Please allow a little time for this to update once it enters the Royal Mail network.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@feelingaphrodite.com and we’ll do our best to cancel it before dispatch.

Once an order has been dispatched, we are unable to cancel it. You are welcome to return it to us under our returns policy below.

If your order is delayed

If your delivery window has passed and your order has not arrived, please contact [email address] with your order number and we’ll look into it for you.

Payments

We accept all major debit and credit cards, as well as any additional payment methods offered at checkout.

Every transaction is processed through a secure, encrypted checkout.

Returns

We hope your order arrives exactly as intended. If it is not quite right, we’re here to help.

You have 14 days from delivery to let us know that you wish to return your order. To request a return, please email contact@feelingaphrodite.com with your order number.

Please let us know whether your return is due to a change of mind, damage, fault or an incorrect item so we can direct you to the correct return process.

Once you have let us know that you would like to return an item, please send it back within 14 days. We will provide the return instructions and return method to use.

Please do not send any item back before we have confirmed the return method with you. This helps us ensure your return is processed smoothly and without delay.

Return conditions

To be accepted, items should be unused, unopened and returned in their original packaging, with all labels and seals intact and the product in pristine, saleable condition.

Items that arrive opened, used, damaged or without their original packaging, labels or seals cannot be accepted for return unless the item itself is faulty.

Return postage

For change of mind returns, the customer is responsible for the cost of return postage.

Once your return has been confirmed, we will provide the return method and cost in advance. This cost will be deducted from your refund.

If your item is faulty, damaged or incorrect, return postage will be covered by us.

Refunds

Once we have received and checked your return, we will process your refund to your original payment method within 14 days.

Once your refund has been processed, you will receive a refund confirmation by email.

Please allow a little extra time for the funds to appear, depending on your bank or payment provider.

If a returned item does not meet the conditions above, we may be unable to issue a refund. In this case, we will contact you to explain the outcome.

Damaged, faulty or incorrect items

If something arrives damaged, faulty or not what you ordered, please let us know as soon as possible at [email address], along with your order number and clear photographs of the item and packaging.

We will review this promptly and arrange a suitable resolution. In these cases, return postage is always covered by us.

This is in addition to, and does not affect, your statutory rights.

Contact

For order enquiries, shipping, returns or product care, please contact:

contact@feelingaphrodite.com

Including your order number helps us assist you more quickly.

We aim to respond within 2 working days, Monday to Friday, excluding UK public bank holidays.

FAQ

Where do you deliver?

At present, we deliver to England, Scotland and Wales only. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.

We are working towards opening delivery to further destinations and will share an update as soon as this becomes available.

Is shipping complimentary?

Yes. Standard shipping is complimentary on all orders within Great Britain.

How long will my order take to arrive?

Orders are usually dispatched within 2 working days, Monday to Friday, excluding UK public bank holidays.

Orders are sent via Royal Mail Tracked 48, which typically arrives within 2 to 3 working days of dispatch.

Will I receive tracking?

Yes. Once your order has been dispatched, tracking details will be sent to you by email.

Please allow a little time for tracking information to update once your parcel enters the Royal Mail network.

Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible at contact@feelingaphrodite.com

If your order has not yet been dispatched, we will do our best to cancel it. Once an order has been dispatched, it cannot be cancelled, but you are welcome to return it in accordance with our returns policy.

Can I return my order?

Yes. You have 14 days from delivery to let us know that you wish to return your order.

Items must be unused, unopened and returned in their original packaging, with all labels and seals intact and the product in pristine, saleable condition.

Do I need to contact you before sending a return?

Yes. Please do not send any item back before we have confirmed the return method with you.

This helps us ensure your return is processed smoothly and without delay.

Who pays for return postage?

For change of mind returns, the customer is responsible for the cost of return postage.

Once your return has been confirmed, we will provide the return method and cost in advance. This cost will be deducted from your refund.

If your item is faulty, damaged or incorrect, return postage will be covered by us.

When will I receive my refund?

Once we have received and checked your return, we will process your refund to your original payment method within 14 days.

Once your refund has been processed, you will receive a refund confirmation by email. Please allow a little extra time for the funds to appear, depending on your bank or payment provider.

Do you offer exchanges?

We do not currently offer exchanges.

If you would like a different item, please request a return in accordance with our returns policy and place a new order separately.

What should I do if my order arrives damaged, faulty or incorrect?

Please contact us as soon as possible at contact@feelingaphrodite.com with your order number and clear photographs of the item and packaging.

We will review this promptly and arrange a suitable resolution.

What payment methods do you accept?