Terms of service
Overview
This website is operated by Feeling Aphrodite. Throughout the site, the terms “we”, “us” and “our” refer to Feeling Aphrodite.
These Terms of Service apply to your use of our website, online store, products, content and services. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase from us.
Nothing in these Terms affects your statutory rights.
Business Information
This website is operated by:
FEELING APHRODITE LIMITED
Business correspondence address:
82A James Carter Road
Mildenhall Suffolk IP287DE
United Kingdom
Email: contact@feelingaphrodite.com
If you are contacting us about an order, please include your order number so we can assist you more quickly.
Use of Our Website
You may use our website for lawful personal use only.
You must not use our website in any way that is unlawful, fraudulent, abusive, harmful or intended to interfere with the proper operation of the website.
You must not attempt to gain unauthorised access to our website, systems, customer accounts or any data connected with the website.
We reserve the right to restrict, suspend or terminate access to the website if we believe these Terms have been breached.
Our Products
We make every effort to describe and present our products accurately.
Please note that product colours, packaging, finishes and appearance may vary slightly from images shown on screen due to photography, lighting, device display settings and production variations.
Product descriptions, pricing and availability may change from time to time. We reserve the right to discontinue any product at any time.
All products should be used only in accordance with the instructions, warnings and care information provided on the product, packaging or product page.
Orders
When you place an order through our website, you are making an offer to purchase the products in your order.
Your order is accepted when we confirm acceptance and dispatch your order. We reserve the right to refuse, cancel or limit any order where necessary, including where a product is unavailable, payment has not been authorised, information provided is inaccurate, or we suspect fraud or misuse of the website.
If we need to cancel or amend an order, we will contact you using the email address or contact details provided at checkout.
Please check your order details carefully before submitting your order, including your delivery address, contact information and selected products.
Prices and Payment
Prices are shown in pounds sterling.
We accept major debit and credit cards, as well as any additional payment methods shown at checkout.
Every transaction is processed through a secure, encrypted checkout.
Prices, promotions and discounts may change without notice. The price charged for your order will be the price displayed at checkout at the time your order is placed.
If a pricing error is discovered after you place an order, we will contact you before proceeding. We may cancel the order and issue a refund if the product was incorrectly priced.
Shipping and Delivery
At present, we deliver to England, Scotland and Wales only.
Shipping information, delivery methods and estimated delivery timeframes are set out in our Shipping Policy.
Delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by postal or courier services, public holidays, severe weather, disruption, incorrect delivery information or events outside our reasonable control.
Where required by law, the products remain our responsibility until they are delivered to you, or to a person or place nominated by you.
Please ensure your delivery address is correct at checkout. If an order is returned to us because the address provided was incomplete or incorrect, we may ask you to cover the cost of resending the order.
Cancellations, Returns and Refunds
Your rights to cancel, return and receive a refund are set out in our Return and Refund Policy.
For change of mind returns, the customer is responsible for the cost of return postage. Where we provide a return method, the return cost will be confirmed in advance and deducted from your refund.
Please do not send any item back before we have confirmed the return method with you.
Nothing in these Terms affects your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
Product Care and Safety
Please use all products responsibly and in accordance with any care, safety or usage instructions provided.
We are not responsible for damage, loss or injury caused by misuse of a product, failure to follow product instructions, improper storage, unauthorised alteration or use of the product for a purpose for which it was not intended.
This does not affect your statutory rights.
Intellectual Property
All content on this website, including text, imagery, graphics, branding, logos, product names, design, layout, photography, video, audio and other materials, is owned by or licensed to Feeling Aphrodite unless otherwise stated.
You may view and use the website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, publish, display, sell, exploit or use any part of the website or brand materials without our prior written permission.
Feeling Aphrodite’s name, branding, product names, designs and visual identity must not be used without our written permission.
Third-Party Links and Services
Our website may include links to third-party websites, platforms, payment providers, social media platforms or other services.
We are not responsible for the content, accuracy, policies or practices of third-party websites or services. If you access a third-party website or service, you do so at your own discretion and should review their terms and policies.
Relationship with Shopify
Our store is hosted and supported by Shopify, which enables us to provide our online store and related services to you.
Any purchase you make through our store is made directly with Feeling Aphrodite. Shopify is not responsible for the products sold by Feeling Aphrodite, or for any aspect of the sale between you and Feeling Aphrodite.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that personal information may be processed for purposes including order fulfilment, payment processing, customer care, fraud prevention, website operation and legal compliance.
Please review our Privacy Policy for further information.
Reviews, Feedback and Submissions
If you send us feedback, reviews, comments, images, suggestions or other submissions, you confirm that you have the right to share them with us.
Unless you tell us otherwise, you allow us to use feedback or reviews you provide for purposes connected with operating, improving and promoting Feeling Aphrodite.
We may edit, refuse or remove content that is unlawful, abusive, misleading, offensive, infringing or otherwise inappropriate.
Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.
We reserve the right to correct errors, update information or cancel orders where information on the website is inaccurate.
Prohibited Uses
You must not use our website:
For any unlawful, fraudulent or harmful purpose.
To infringe our intellectual property rights or the rights of others.
To transmit viruses, malware or harmful code.
To collect or misuse personal information.
To send spam, phishing messages or misleading communications.
To interfere with the security or operation of the website.
To impersonate another person or provide false information.
To reproduce, duplicate, copy, sell or exploit any part of the website without permission.
We reserve the right to suspend or terminate access to our website if we believe these Terms have been breached.
Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot be excluded under applicable law.
To the fullest extent permitted by law, we are not responsible for indirect, incidental or consequential losses arising from your use of our website or products.
Our website is provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure or free from errors.
Indemnity
You agree to be responsible for any loss, damage, claim or expense arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.
This applies only to the extent permitted by law.
Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining sections will continue to apply.
Waiver
If we do not enforce any part of these Terms immediately, this does not mean that we have waived our right to enforce it later.
Changes to These Terms
We may update these Terms from time to time.
The most current version will always be available on this page. Any changes will take effect when posted, unless otherwise stated.
Your continued use of the website after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms, our website or purchases from us will be subject to the courts of England and Wales, except where consumer protection law gives you the right to bring a claim elsewhere.
Contact
For questions about these Terms, please contact:
contact@feelingaphrodite.com