Refund policy

Return and Refund Policy

We hope your order arrives exactly as intended. If it is not quite right, we are here to help.

You have 14 days from delivery to let us know that you wish to return your order. To request a return, please email: contact@feelingaphrodite.com with your order number.

Please let us know whether your return is due to a change of mind, damage, fault or an incorrect item so we can direct you to the correct return process.

We will provide the return instructions and return method to use. Once you have let us know that you would like to return an item, please send it back within 14 days.

Please do not send any item back before we have confirmed the return method with you. This helps us ensure your return is processed smoothly and without delay.

Return conditions

To be accepted, items must be unused, unopened and returned in their original packaging, with all labels and seals intact and the product in pristine, saleable condition.

Items that arrive opened, used, damaged or without their original packaging, labels or seals cannot be accepted for return unless the item itself is faulty.

Return postage

For change of mind returns, the customer is responsible for the cost of return postage.

Once your return has been confirmed, we will provide the return method and cost in advance. This cost will be deducted from your refund.

If your item is faulty, damaged or incorrect, return postage will be covered by us.

Refunds

Once we have received and checked your return, we will process your refund to your original payment method within 14 days.

We may withhold your refund until we have received the returned item or until you have provided evidence that the item has been sent back.

Please allow a little extra time for the funds to appear, depending on your bank or payment provider.

If a returned item does not meet the conditions above, we may be unable to issue a refund. In this case, we will contact you to explain the outcome.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as possible if the item is damaged, faulty or incorrect.

If something arrives damaged, faulty or not what you ordered, please email: contact@feelingaphrodite.com with your order number and clear photographs of the item and packaging.

We will review this promptly and arrange a suitable resolution. In these cases, return postage is always covered by us.

This is in addition to, and does not affect, your statutory rights.

Exchanges

We do not currently offer exchanges.

If you would like a different item, please request a return in accordance with this policy and place a new order separately.